Schematic Industries is guided by the encouragement of our customers. We truely believe in continuous improvement and this is reflected in our business system, quality management system, manufacturing methodology and human resource and infrastructure management. We are pleased to have gained and retained our current presitigus clients and we welcome with open arms all new clients, specifically those who look to enhance operator safety by installing the next-generation of products. Some of our clients are shown below.
Customer Focused Culture
Schematic Industries offer the highest standards of customer service coupled with innovative products and expert craftsmanship. We have developed an outstanding reputation in the marketplace through our ability to manage complex projects, react quickly and deliver on time without sacrificing performance and quality.
Customer Service Charter
We communicate our Customer Service Charter to all our stakeholders, in that;
- We aim to respond to all customer enquiries within 72 hours, providing price and delivery date confirmation.
- We will not over-promise and under-deliver on projects where requested delivery expectations are not achievable.
- We understand the importance to your business in adhering or improving of your timescale expectations.
- We are open and transparent with progress information, providing accurate and timely responses and periodic updates to ensure that the client is informed.
What Our Clients Say
"Schematic delivered exactly what was requested and their team worked tirelessly on-site to complete the Isolator Site Acceptance Testing (SAT) on-time and to schedule" - Purchasing Manager, Pharmaceutical sector, Vizag